Main Types of Small Business Phone System

Today, small businesses have various alternative channels they can use to communicate with customers. Channels like email and social media have become so common such that some businesses think it is no longer necessary to have a professional phone system. However, when it comes to sales and support, business phone systems still play an important role. For this reason, you need to find the right phone system for your business.

There are different types of phone systems in the market. The phones come in a wide range of prices. If you do your research well, you won't have to spend a large amount of money on them. However, it is crucial to understand how the phones work and which one will be suitable for your business. You want a phone system that is both affordable and will help your business achieve its goals. Here's a good read about  Avaya Telephone System, check it out! 

Read on to find out the main types of business phone systems.

Consider Your Options

Before selecting any phone system for your business, it's important to know of the options available. Most business phone systems can be categorized as PBX, IP PBX, or Virtual VoIP systems. To gather more awesome ideas on  telephone maintenance contract, click here to get started.

a) PBX

PBX phones use the traditional phone lines. The servers that enable communication through the phones are kept and maintained in your office. PBX technology has been in use for many years. The technology is stable but is also heavy and lacks flexibility.


With IP PBX phones, the communication is handled through your internet connection instead of through traditional phone lines. Officially, the technology is known as Voice over Internet Protocol (VoIP). The communication server may either be accessed remotely through a service provider or hosted onsite. IP PBX requires use of SIP-enabled hard phones to make calls.

The last few years have seen an increase in IP PBX phones in the market. However, for the communication to be flawless, you need a decent internet connection. Kindly visit this website  for more useful reference. 

c) Virtual VoIP Software

With virtual phone systems, you do not need any hardware for communication. The phone call happens through your provider's app or your browser right on your computer. Virtual phones are soft phones that do not require SIP or traditional phones.

The servers handling communication are hosted and maintained by a service provider. You only need a strong internet connection to support calls.

You should consider the needs of your business before choosing a phone system. The above are the main types of business phones you can go for.